F.A.Q.

by admin on September 11, 2010

HOW TO BUY:

  • In person – at our showroom retail store. (see before you buy)
  • Via telephone: (604-473-9463 or toll free at 1-866-554-7273)  Call us and discuss your purchase before you buy.
  • Via fax: (604-433-2810) Place your order for shipment or pickup and we can process your credit card or place on your account.
  • Via email: brew.bosagrape@gmail.com.  All email orders require price confirmation.  Showroom pricing will take precedence over all web pricing in cases of disparity. 
  • Online Catalog: Price confirmation is required before any orders are processed.  Showroom pricing will take precedence over any and all web pricing in cases of disparity.  Payment details are not processed over the internet. 

SHIPPING:

  • All items are sold FOB Burnaby.  Customers are responsible for all shipping costs.  Charges for shipping will vary based on the items weight, size and final destination.  Note some items have shipping restrictions.
  • Shipping: Option #1 – Carrier of your choice on your account  Option #2 – Carrier of our choice and you will be billed later for all shipping costs. 
  • US orders:  Most items can be shipped via Canada Post.  You will be responsible for all customs charges if any.  UPS and Fedex are other options.  They will perform all custom clearing functions and arrange the delivery of your goods.  Shipping costs will be added to your invoice once known.